Refund and Returns Policy

Booking and Payment

All events are offered subject to availability and on a strictly first come first served basis.

There shall be no formal and binding contract between us and you until the full amount due has been received by us.

Failure to pay the full amount requested will entitle us to cancel the registration without further advance notice to you.

Provisional registrations will be confirmed only once payment is received in full.

We reserve the right to cancel or refuse any registrations at our sole discretion.

Pricing

The current prices are shown on our website and will be confirmed at the time of booking.

There will be an additional charge for second drivers and passengers which will also be shown on the website and confirmed at the time of registration.

We reserve the right to change any of the prices advertised on our website without prior notice.

All prices are subject to the addition of 13% Ontario Harmonized Sales Tax.

Alterations and Cancellations

If you wish to cancel a registration fourteen days or more prior to the event, we will issue a credit note to be used for future Track Matrix events for the full amount paid less a $100 administration fee.

If you wish to cancel a registration less than fourteen days before the event, we will issue a credit note to be used for future Track Matrix events for the full amount paid less a $100 administration fee, only if the event is fully ‘sold out’ and we are able to re sell your place.

When the event is listed as not sold out, we will be unable to refund your booking. However, we can make a name change if you can find a replacement participant, there will be no charge for this.

Any credit note issued must be used within 18 months of the original booked event date.

We do not provide refunds for any reason.

There shall be no refund made by us if the Event is terminated either on the day of the Event or shortly before because of adverse weather or other matters which in our reasonable opinion are beyond our control.

Track Matrix cannot be held accountable for the cancellation of an event or the lack of participant attendance due to Force Majeure. Examples of Force Majeure below:

(a) the following Natural Force Majeure Events:

fire, chemical or radioactive contamination or ionising radiation, earthquakes, lightning, cyclones, hurricanes, floods, droughts or such other extreme weather or environmental conditions, unanticipated geological or ground conditions, epidemic, famine, plague or other natural calamities and acts of God;

explosion, accident, breakage of a plant or equipment, structural collapse, or chemical contamination (other than resulting from an act of war, terrorism or sabotage), caused by a person not being the affected Party or one of its contractors or subcontractors or any of their respective employees or agents;

(b) the following Political Force Majeure Events:

to the extent they take place in [country], acts of terrorists, blockade, border closures, travel sanctions, embargo, riot, public disorder, violent demonstrations, insurrection, rebellion, civil commotion and sabotage;

Refund and Returns Policy

Refund and Returns Policy

Need help?